Shipping policy

Last updated: July 29, 2026

Cities Hemp ships eligible orders within the United States, subject to product availability, carrier service, payment approval, age-verification requirements, and federal, state, and local law.

Order Processing

Most orders are processed within one business day.

Orders placed before 1:00 p.m. Pacific Time may ship the same business day. Orders placed after that time will ordinarily ship the following business day.

Business days do not include weekends or federal holidays. Processing may take longer during holidays, product launches, severe weather, high-volume periods, age or payment verification, or other circumstances beyond our control.

Free Shipping

Cities currently offers free standard shipping on qualifying orders of $75 or more, calculated after discounts and before taxes.

Cities may modify or discontinue shipping promotions at any time. The amount displayed at checkout controls.

Shipping Methods and Delivery Estimates

Available shipping services and estimated delivery times are displayed during checkout when available.

Delivery estimates begin after the order has been processed and accepted by the carrier. Estimates are not guarantees. Delays may occur because of weather, carrier disruptions, holidays, address problems, regulatory reviews, or other circumstances outside Cities’ control.

Discreet Packaging

Orders are shipped in discreet outer packaging. Product names or detailed contents will not ordinarily be printed on the outside of the shipping package, except where disclosure is required by law or carrier rules.

Shipping Restrictions

Cities does not ship products to locations where we believe their shipment, sale, receipt, or possession is prohibited or materially restricted.

At the time this Policy was drafted, the existing Shipping Policy excluded:

• Arkansas
• California
• Hawaii
• Idaho
• Kansas
• Louisiana
• New Jersey
• Oklahoma
• Oregon
• Rhode Island
• Utah
• Vermont

Restrictions may vary by product and may change without notice. An order may be declined even when a state is not shown in the above list.

The current site is inconsistent: its Shipping Policy includes New Jersey, while the THCA disclaimer elsewhere does not. I used the more conservative list that includes New Jersey until the owner verifies the intended sales territory.

Customers are responsible for understanding the laws applicable to their delivery location. Availability on the Site does not guarantee that a product may legally be shipped to or possessed in every jurisdiction.

Address Accuracy

Customers are responsible for providing a complete and accurate shipping address.

Please review your address before submitting an order. Contact us immediately if you discover an error. We cannot guarantee changes after an order enters processing.

Customers may be responsible for additional shipping charges associated with:

• Incorrect or incomplete addresses.
• Refused packages.
• Unclaimed shipments.
• Carrier-approved address corrections.
• Reshipment after a package is returned to Cities.

Tracking

When tracking is available, tracking information will be sent to the email address associated with the order.

Carrier scans may take time to appear after the label is created. A shipping-label notification does not necessarily mean the carrier has physically received the package.

Delayed or Stalled Packages

Contact us if tracking shows no meaningful movement for an unusual period. We may ask the carrier to investigate.

Carrier investigations and claim-processing periods vary. We cannot issue a replacement or refund for a suspected lost shipment until sufficient time has passed or the carrier confirms the loss, except where applicable law requires otherwise.

Delivered but Not Received

When tracking shows a package as delivered but you cannot locate it:

1. Verify the shipping address on the order.
2. Check around the delivery location.
3. Ask household members, neighbors, property staff, or mailroom personnel.
4. Contact the carrier.
5. Notify Cities promptly.

Cities will review the circumstances but cannot guarantee replacement or reimbursement for packages confirmed as delivered to the address supplied at checkout.

Damaged, Missing, or Incorrect Items

Inspect your order promptly after delivery.

Report a damaged, missing, defective, or incorrect item within 72 hours of delivery by emailing countryjunction@live.com.

Include:

• Your order number.
• A description of the issue.
• Clear photographs of the product.
• Photographs of the packaging and shipping label.
• Any other information reasonably requested to evaluate the claim.

Keep all products and packaging until the claim is resolved.

Shipping Delays and Unshipped Orders

If we cannot ship within the timeframe represented at checkout or, when no timeframe is given, within the period required by applicable law, we may request your consent to a delay or cancel and refund the affected order.

The FTC’s Mail, Internet, or Telephone Order Merchandise Rule generally requires online sellers to have a reasonable basis for the promised shipping time or, when no shipping period is stated, to ship within 30 days. If shipment cannot occur as promised, the seller generally must obtain consent to the delay or provide a refund.

Returns

Shipping-related returns are also subject to the Cities Refund Policy.

Contact

For shipping assistance, email:

countryjunction@live.com