Refund policy

Last updated: July 29, 2026

We want customers to receive the correct products in acceptable condition. Because Cities Hemp sells consumable and cannabinoid products, return eligibility is limited for safety, hygiene, quality-control, and regulatory reasons.

Seven-Day Return Request Period

To request a return, refund, or exchange, contact Cities within seven calendar days after delivery.

Submitting a request does not automatically guarantee approval. All returns require prior authorization.

Do not send a product back without receiving return instructions. Unauthorized returns may be refused, delayed, returned to the sender, or ineligible for a refund.

Return Eligibility

To qualify for a standard return:

• The request must be submitted within seven calendar days after delivery.
• The product must be unopened, unused, undamaged, and in its original sealed packaging.
• Tamper seals must remain intact.
• All components, accessories, promotional items, and packaging must be included.
• Proof of purchase is required.
• The product must have been purchased directly through shopcitieshemp.com.
• The return must comply with the instructions provided by Cities.

Cities may request photographs or other information before authorizing a return.

Opened and Used Products

Because of health, safety, hygiene, contamination, and quality-control concerns, opened, used, consumed, partially consumed, or unsealed consumable products ordinarily cannot be returned or restocked.

An exception may be considered when a product was:

• Defective upon arrival.
• Damaged during shipping.
• Incorrectly fulfilled.
• Subject to a recall.
• Otherwise required to be accepted under applicable law.

Taste, aroma, appearance, potency preference, personal response, or failure to produce a particular subjective effect ordinarily does not make an opened product eligible for return.

Damaged, Missing, Defective, or Incorrect Items

Inspect your order immediately after delivery.

Notify Cities within 72 hours of delivery if:

• An item arrived damaged.
• An item is missing.
• You received the wrong product.
• A product appears defective.
• The package appears to have been tampered with.

Email countryjunction@live.com and include:

• Your order number.
• A clear description of the problem.
• Photographs of the product.
• Photographs of the outer package, internal packaging, and shipping label.
• Any batch, lot, or identifying information visible on the product.

Keep the item and all packaging until the claim is resolved. Cities may offer a replacement, refund, store credit, or another appropriate remedy after reviewing the claim.

Nonreturnable Items

Unless defective, damaged, incorrectly supplied, or otherwise required by law, the following are nonreturnable:

• Opened or unsealed consumable products.
• Used products.
• Gift cards.
• Clearance or final-sale products.
• Free gifts and promotional products.
• Products not purchased directly from shopcitieshemp.com.
• Products damaged after delivery through misuse, improper storage, heat, moisture, alteration, or neglect.
• Items returned without authorization.
• Items returned after the applicable deadline.

Any final-sale designation will be disclosed before purchase where required.

Return Authorization and Deadline

Approved returns must be shipped within seven calendar days after return authorization unless Cities provides a different deadline in writing.

Return instructions will be provided by email. Do not mail returns to an address found on an old invoice, website, label, or third-party listing.

Return Shipping Costs

When the return results from a Cities error, qualifying defect, shipping damage, or incorrect item, Cities may provide a prepaid return label or otherwise cover reasonable return-shipping costs.

For discretionary returns of eligible unopened products, the customer is responsible for return-shipping costs.

Original shipping charges and expedited-shipping fees are nonrefundable unless:

• The return is caused by a Cities error.
• The complete order was not delivered.
• Applicable law requires reimbursement.

Cities is not responsible for an unauthorized return or a return lost or damaged in transit. We recommend using a trackable shipping method.

Inspection

Returned items are inspected after receipt.

A return may be refused or reduced when:

• The product was opened or used.
• A tamper seal is broken.
• Components are missing.
• The item was damaged after delivery.
• The returned product differs from the item originally purchased.
• The return was shipped after the deadline.
• The return does not meet this Policy.

Refunds

We will notify you after inspecting the return.

When a refund is approved, it will be issued to the original payment method. Cities does not control the time required for a bank, card issuer, or payment provider to post the credit.

Please allow up to 10 business days after approval for Cities to submit the refund, although many refunds are processed sooner.

Contact countryjunction@live.com if more than 15 business days have passed after receiving written confirmation that a refund was issued.

Exchanges

When an exchange is approved, Cities may:

• Ship a replacement.
• Issue store credit.
• Ask you to return the original item.
• Refund the original order so that a new order can be placed.

Product availability is not guaranteed.

Order Cancellations

To request cancellation, email us as soon as possible.

We will try to cancel an order that has not entered fulfillment, but cancellation is not guaranteed. Once an order has been processed or shipped, it is subject to the standard return rules.

Refused and Undeliverable Packages

Packages refused by the recipient or returned because of an incorrect, incomplete, or undeliverable address may be subject to:

• Original shipping charges.
• Return-to-sender fees.
• Reshipping fees.
• Other carrier-imposed charges.

Any remaining approved refund will be issued after the returned package is received and inspected.

Chargebacks

Contact Cities before initiating a payment dispute so we have an opportunity to investigate and resolve the issue.

Submitting false information or an improper chargeback may result in restriction of future purchases. Nothing in this section limits lawful rights available through your card issuer or applicable consumer-protection law.

Policy Changes

Cities may update this Refund Policy by posting a revised version on the Site. The policy in effect when an order is placed will generally govern that order, except where a later change is required by law or is more favorable to the customer.

Contact

Return and refund requests must be sent to:

Cities Hemp
Email: countryjunction@live.com